These Terms of Service (“Terms”) govern your access to and use of the RunMyCrew automation platform at runmycrew.com and app.runmycrew.comand related APIs, integrations, documentation, and email notifications (collectively, the “Service”). The Service is operated by RunMyCrew (proprietor: Bibek Timilsina) (“RunMyCrew,” “we,” “us”).
By creating an account or otherwise accessing the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.
1. Account
You must be at least 16 years old to use the Service. If you create an account on behalf of an organization, you represent that you are authorized to bind that organization. You are responsible for keeping credentials secure and for all activity under your account. Notify us immediately at legal@runmycrew.com on suspected compromise.
2. Acceptable use
You agree not to use the Service to:
- Violate any law, regulation, or third-party right.
- Send unsolicited bulk messages (spam) via Gmail, Slack, Discord, WhatsApp, SMS, or any other integration.
- Attempt to access workspaces, runs, credentials, or data you do not own or have not been invited to.
- Reverse-engineer, scrape, fuzz, or attack the Service.
- Run workflows that abuse a connected third-party API (rate-limit evasion, ToS violation, scraping at scale).
- Build a competing service by exfiltrating internal APIs or proprietary content.
- Use the Service to generate or disseminate content that is unlawful, hateful, defamatory, or sexually exploitative of minors.
We may suspend or terminate accounts that violate this section with or without notice, at our discretion.
3. Your content
You retain ownership of the workflows, prompts, files, and content you create on the Service (“Customer Content”). You grant RunMyCrew a worldwide, non-exclusive, royalty-free license to host, process, store, transmit, modify in trivial ways (compression, format conversion), display, and execute Customer Content solely to provide the Service to you, comply with your instructions, and meet legal obligations. The license terminates when you delete the content or your account, subject to our backup-rotation schedule (see the Privacy Policy).
No training without opt-in. We do not use Customer Content, prompts, run outputs, or third-party data received via your connected accounts to train any AI/ML model without your separate, affirmative opt-in.
4. Third-party services
The Service integrates with third-party APIs (Google, Meta, Slack, GitHub, Notion, Stripe, OpenAI, Anthropic, and others). Your use of those APIs is governed by the respective third-party terms. We are not responsible for outages, billing, policy changes, or content moderation decisions made by those third parties.
You are responsible for keeping connected-account permissions current and for revoking access if you stop using the Service (via the third-party’s connections / business-integration settings).
5. Beta & preview features
Features marked “beta,” “preview,” or “early access” are provided as-is, without SLA, and may be modified, throttled, or removed at any time. We may publish telemetry from beta features at an aggregated and anonymized level for product improvement.
6. Pricing, billing & refunds
- Paid plans are billed monthly or annually in advance through Stripe. Taxes are added where required.
- Plan limits (runs per month, seats, retention) are documented on the pricing page. Overages may result in throttling or upgrade prompts.
- Refunds are granted at our discretion within 14 days of a charge for unused portions; legally mandated refunds (EU consumer rules, etc.) always apply.
- You can downgrade or cancel at any time from the billing panel. Downgrades take effect at the end of the current billing period.
7. Suspension & termination
You may delete your account at any time from Settings → Account → Delete account. We may suspend or terminate accounts that (a) violate these Terms, (b) materially endanger the Service or other users, or (c) are inactive for 24 months. Where reasonable, we provide advance notice and an opportunity to cure.
On termination we delete your data within 30 days, except where retention is required by law (e.g. invoices for tax records). See the Data Deletion page for detail.
8. Warranty disclaimer
The Service is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure against every possible threat. You bear the risk of using AI generation features for any high-stakes use case and should independently review every output before acting on it.
9. Limitation of liability
To the maximum extent permitted by law, RunMyCrew and its personnel shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or business opportunity, arising out of or related to the Service, even if advised of the possibility of such damages. Our aggregate liability for any claim arising out of or relating to the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim, or USD $100, whichever is greater.
Some jurisdictions do not allow limitations of implied warranties or exclusion of consequential damages; in those jurisdictions the above limitations apply only to the maximum extent permitted by law.
10. Indemnification
You agree to indemnify and hold RunMyCrew harmless from any claim, damage, or expense (including reasonable attorneys’ fees) arising from your Customer Content, your use of the Service in breach of these Terms, or your violation of any law or third-party right.
11. Intellectual property
The Service, including all software, design, documentation, trademarks, and the “RunMyCrew” / “Crew AI” names and logos, is owned by RunMyCrew and protected by copyright, trademark, and other laws. Open-source components are governed by their respective licenses (see the repository). You receive only the licenses expressly granted here.
12. Changes to the Service or Terms
We may update these Terms. Material changes will be announced at least 30 days in advance via the product UI and email. Continued use after the effective date constitutes acceptance. Material changes to the Service’s feature set are communicated through the changelog.
13. Governing law & disputes
These Terms are governed by the laws of Nepal, without regard to conflict-of-law principles. Any dispute will be resolved first by good-faith negotiation, then by binding arbitration in Kathmandu, Nepal, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property. Consumers in the EU, UK, and other jurisdictions with mandatory consumer-protection rules retain the protections of their local law.
14. Entire agreement & severability
These Terms, together with the Privacy Policy, Cookie Policy, and any plan-specific addendums, constitute the entire agreement between you and RunMyCrew with respect to the Service. If any provision is held unenforceable, the remaining provisions remain in full force.
15. Contact
Legal notices: legal@runmycrew.com
Postal: address available on request to legal@runmycrew.com.